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The Genesys Cloud AI progressive adoption model. Reduce risk. Accelerate value. Enable innovation.

Published by Genesys

For many businesses, artificial intelligence (AI) has quickly evolved from a wish-list item to implement someday to a must-have technology today. And as competitors rush to incorporate AI into their customer experience (CX) tech stacks, the pressure mounts to keep up. That leaves a lot of CX leaders wondering where to start and how to move forward.

 

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